Our

Shipping & Returns Policy

We aim to despatch all orders received daily if placed during a weekday (except pre-orders), but please note that shipment times are estimates and we do ask for your patience during busy periods.

We will send you an initial email confirming the receipt of your order please refer to these for further information on the shipment of your order if available. If you require any further information about ordering online and delivery information, then please contact us via email info@sophiajazmine.com

* Please note on certain International shipments customs and duty charges may be issued on delivery – it is the customer’s responsibility to pay for these charges. SOPHIAJAZMINE regrets it cannot calculate these charges, if you are concerned please confirm the charges with your local customs agent prior to ordering. Any goods returned, due to custom charges not being paid will be refunded minus associated charges.

ESTIMATED DELIVERY TIMES

Here are our delivery estimate times for specific regions (from shipping email confirmation date), to be used as a guide only!:

COUNTRYWORKING DAYS
USA1-5
UK5-9
CANADA5-18
AUSTRALIA5-20
NEW ZEALAND5-20
GERMANY3-12
SWITZERLAND3-13
SWEDEN3-13
DENMARK3-13
SPAIN3-14
FRANCE3-12
REST OF EUROPE3-15

RETURNS & EXCHANGES

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in their original packaging within 30 days of receiving the order (please note there will simply be an additional postage charge). 

The customer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and it is impossible for SOPHIAJAZMINE to predict what these charges may be. In the case that SOPHIAJAZMINE is forced to pay customs charges on returned items these charges will need to be recovered from the customer.

Please choose carefully as we only offer refunds where there is a fault with your item.

To get started with your return, email info@sophiajazmine.com. We’re here to help!

AVAILABILITY

We aim to ensure that all stock levels listed online are accurate. In the unlikely event that you order an item online which we do not have in stock, we will refund your money immediately and contact you to let you know when the item will be back in stock.